GPQ Programs

General Practice Queensland

Together we can build a better health system

iHealth Care+ Finance is a customised online finance, payroll and human resource management system developed for the divisions network and primary health care sector. 

Based on a shared business model, it gives you access to a comprehensive finance, payroll and HR system for a fraction of the price of commercial solutions.

The iHealth Care+ Finance advantage:

  • designed and built using “best in market” products
  •  integrates finance, payroll and human resource management  functions
  • operates a fully integrated financial reporting system for funders and Boards
  • set up costs are approximately 25% of similar commercial products and annual running costs are less
  • convenience of an online based system and  remote access
  • it can be customised to suit your business needs
  • it is user governed
  • data confidentiality and security
  • ongoing business support provided by GPQ
  • accommodates and simplifies financial auditing.

Help Desk

Send an email to finance@gpqld.com.au. Emails are automatically entered into the system as a ticket and an automatic response with a ticket number is generated.

If you wish to extend your support experience you can visit the new support portal at support.gpqld.com.au.

First time users need to sign up with a password. This allows you to log in anytime to view the status of your current ticket including who has been  assigned the ticket as well as you can view previous tickets and share your experience or request features in the forum area.

System Structure and Details

  • Capabilities
    Targeted for medium to large size businesses, the system has a strong emphasis on shared business services.

    It has the potential to offer customised options to make it versatile in addressing the diverse needs of individual organisations.

    The system's core competency is the general ledger that records and stores financial transactions supported by a variety of fully integrated modules such as accounts payable, accounts receivable, fixed assets, and budgeting.
    • User Interface
      The user interface is consistent with other MS applications including Microsoft Office - Word, Excel and Outlook.

      This ensures that new users, non accountants and administrators can quickly learn to navigate around the system.
    • Delivery
      Users have the choice of:

      an 'insourced' solution where they manage their financial, payroll and human resources on their own infrastructure

      OR

      an 'outsourced' solution where they contract GPQ to install AND/OR manage their financial, payroll and human resources on a fee for service basis.

       
    • Reporting
      There are a number of reporting tools that allow users to take advantage of inbuilt templates or to customise their own reports.

      Generated in HTML, reports can be easily viewed online, attached to an email or viewed in an email.

      General ledger reports are run via the Account Schedules tool. This is a powerful tool that allows users to query the general ledger and develop complex reports for analysis.

      JET Reports, which are part of the systems reporting technology, offer greater reporting options than an Excel format. They also allow the user to interrogate the transactional data directly back via a drill down facility.

      Reports can also be scheduled to be generated automatically and sent to different managers at specific times.
    • Internal Control and Security
      The system uses role based logins to authenticate user interactions.

      GPQ sets the initial password with the user having full control over resetting passwords whenever they wish. Permissions to finance data is set by GPQ and can be customised.

      A set of generic roles, which cover popular uses, are predefined however, custom roles can be assigned to users. Any aspect of data can be secured to specific users in a number of ways. Users can have specific restrictions that allow them to Read, Insert, Edit, Delete or Execute only the data they need to including reports, tables and codes.

      Access to all financial data via reports and inquiries can be restricted so that authorised personnel only see the data relevant to their role.

      All transactions are logged in audit trails by date and User ID. Time registers and change log functions are also available.

      The system has a robust disaster recovery septum in place to ensure business continuity. 
    • Chart of Accounts
      A chart of accounts can be built based upon the users requirements with the product lending itself to customisation around each business structure and organisation.
    • Remote Access
      Remote access is available via Windows Terminal Services.
    • Interfacing and Data Migration
      A range of tools are available to enable connectivity with third party software.

      MS NAV Dataport allows import of data into and out of the MS NAV database; this can be used to migrate data from legacy applications. Any ODBC compatible applications can extract data from MS NAV.

      MS NAV C/Front tool provides an API to MS NAV allowing external applications to operate as a client for the MS NAV database. Additionally using ActiveX controls, MS NAV C/OCX, can allow an external application to be called and populated with predetermined data.
  • Structure
    The system is managed centrally and run on GPQ's infrastructure.

    Each user is set up as a separate organisation with security in place to ensure data access is controlled by each organisation.

    Managing backups, system maintenance, upgrades, disaster recovery strategies are the responsibility of GPQ.
  • Managment
    Users are provided with project  management services for the development and ongoing administration, support and maintenance for the system.

    Administration and maintenance is centrally coordinated through a online helpdesk.
  • Implementation
    To ensure a successful implementation, the following capacity assessments are undertaken:

    • Infrastructure review of IT software, equipment, processes and procedures
    • Identification of key users and the establishment of working groups
    • Impact Assessment on users who interact with the system
    • Change Management Strategy  to prepare users for implementation
    • Communication and Engagement Plan throughout the implementation process
    • Training from initial workshops to ongoing support
    • Data cleansing and migrating
    • Trailing and testing of the system performance
  • Price
    Prices are based on a cost recovery only basis for all current and new users.

    Prices cover:

    • a one off set up cost - licensing fees, server costs, content migration, training, support and technical advice
    • an annual ongoing cost - licensing fees, support and technical advice
    • customised costs - development or additional modules

    Please note:
    • 'Insouring' prices are as outlined above
    • 'Outsourcing' prices are as outlined above as well as operational fees for managing transactions.

    For more information please contact Karen Dennien, General Manager at kdennien@gpqld.com.au.
  • For further information
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